n888 Privacy Policy — How We Handle Your Data

1. Introduction

n888 is an online sports betting and gaming platform built for Pakistani players. When you use n888 — whether you are placing a bet on a PSL match, spinning slots, playing live casino or simply browsing the platform — some of your information is collected and processed so that the service can work properly.

This Policy covers everything related to your personal data: what we collect, why we collect it, who we share it with, how long we keep it and what choices you have. We have written it in plain, straightforward language because we believe you deserve to understand exactly what happens with your information — not wade through pages of legal text to find out.

If you have any questions about this Policy or how your data is handled, contact our support team via live chat inside your n888 account or email us at [email protected].

2. Information We Collect

n888 collects personal information in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party payment providers when you make a deposit or withdrawal.

Information you provide directly:

• Full name, date of birth and gender (collected at registration)
• Email address and phone number
• Residential address and city
• CNIC number or other identity document details (collected during verification)
• Payment method details, including mobile wallet numbers for JazzCash and Easypaisa, and bank account details for Raast or bank transfers
• Copies of identity documents or proof of address submitted during KYC verification
• Communications you send to our support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Session data including login times, pages visited and time spent on the platform
• Betting history, game activity, deposit and withdrawal records
• Cookie identifiers and similar tracking technologies (see Section 7)

Information from third parties:

• Transaction confirmation and status updates from JazzCash, Easypaisa, Raast and bank payment processors
• Identity verification results from third-party KYC service providers where used
• Fraud screening signals from payment security partners

3. How We Use Your Information

The personal data n888 holds is used for specific, legitimate purposes. Below is a clear breakdown of what we use your data for and why:

4. Legal Basis for Processing

n888 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the service you signed up for — including account management, bet processing and withdrawals.
• Legitimate interests: Processing carried out in n888's legitimate interest, such as fraud prevention, platform security and service improvement, provided these interests do not override your rights.
• Consent: Processing based on your explicit opt-in, such as receiving marketing communications. You may withdraw consent at any time without affecting your account.
• Legal obligation: Processing required to comply with applicable requirements, including identity verification and transaction record-keeping obligations.

5. Sharing Your Information

n888 does not sell, rent or trade your personal data. We share information with third parties only where it is necessary to deliver the service or meet a legal requirement. The categories of third parties we work with are:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the payment information necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where third-party KYC tools are used, identity document data is shared with those providers solely for the purpose of verification. Results are returned to n888 and documents are not retained by the provider beyond the verification process.
• Technology and hosting providers: Our platform infrastructure partners may process data as part of operating servers, databases and content delivery. They are contractually bound to handle data securely and only for the purposes specified.
• Fraud and security partners: Payment fraud screening tools may receive transaction signals to flag potentially suspicious activity. No more information than necessary is shared.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance. This data cannot be used to identify individual members.

n888 will disclose personal data to competent authorities if required to do so by a valid legal process. In such cases, we will share only the minimum information required to comply with the request.

6. Payment Data and Security

Financial data is among the most sensitive information n888 handles. All deposits and withdrawals processed on the platform — whether via JazzCash, Easypaisa, Raast, bank transfer or debit card — are transmitted over encrypted connections. We do not store full payment card numbers or mobile wallet PINs on our servers at any point.

Payment method details associated with your account — such as the mobile number linked to your JazzCash or Easypaisa wallet — are stored in an encrypted format and are used solely for the purpose of processing transactions you have initiated and for matching withdrawals to verified funding sources.

Access to financial data within n888's internal systems is strictly limited to staff who need it to perform their role, such as the payments and fraud teams. All such access is logged and audited.

7. Cookies and Tracking Technologies

n888 uses cookies — small data files stored on your device — to make the platform work correctly and to improve your experience. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your language preference and maintain the security of your session. These cannot be disabled without breaking core functionality.
• Performance cookies: Used to collect anonymised data about how pages are used — which sections are visited most, how long members spend on certain pages and whether errors occur. This data helps us improve the platform. No personally identifiable information is collected through these cookies.
• Functional cookies: Remember preferences you have set, such as display settings, so you do not have to reconfigure them each visit.

n888 does not use third-party advertising or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to use the platform normally.

8. Data Retention

n888 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable obligations. The general retention principles we follow are:

• Active accounts: Data is retained for as long as your account remains active and for a reasonable period after you last used it.
• Closed accounts: Following account closure, core account data including transaction history and KYC documents is retained for a minimum period necessary to meet record-keeping obligations and to resolve any outstanding disputes.
• Marketing data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure we do not contact you again — but no further marketing processing takes place.
• Support communications: Correspondence with the support team is retained for a period sufficient to resolve the matter and review service quality.

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you.

9. Your Rights Over Your Personal Data

As an n888 member, you have a number of rights regarding the personal data we hold about you. These are set out below:

To exercise any of these rights, contact our support team via live chat in your account or email [email protected]. We will acknowledge your request promptly and respond within a reasonable timeframe. We may ask you to verify your identity before processing a data request.

10. Minors and the Under-18 Policy

n888 is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that someone under 18 has registered an account or provided personal data on n888, please contact our support team immediately. We will investigate and, if confirmed, close the account and remove the associated data promptly.

Age verification is part of the KYC process on n888. If an account cannot be verified as belonging to an adult, it will be suspended until satisfactory proof of age is provided.

11. Changes to This Privacy Policy

n888 may update this Privacy Policy from time to time to reflect changes in the platform, applicable requirements or industry best practices. When significant changes are made, members will be notified through their account dashboard or via their registered contact details. The date of the most recent update is shown at the top of this page.

We encourage you to review this Policy periodically. Continued use of the platform following notification of changes constitutes your acceptance of the updated Policy. If you do not agree with a change, you may contact support to discuss your options including account closure.

12. Contact and Data Queries

If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your information has been handled, please get in touch through one of the following channels:

• Live chat: Available 24/7 inside your n888 account dashboard — the quickest way to reach us.
• Email: [email protected] — for formal written queries and data rights requests. We aim to acknowledge all emails within 48 hours and provide a full response within 7 business days.

When contacting us about a data request, please include your registered account email address and a brief description of your request so we can locate your records and respond accurately. We may ask for proof of identity before processing the request.